Full Service Solutions Full Service Solutions

Full Service Solutions

EV Fleet Charging Support

We have created a range of service level options to cater for different fleet sizes and different requirements. These are outlined in the table below, with a more detailed explanation of individual services offered beneath. For further information, or to discuss your particular fleet’s needs, please don’t hesitate to get in touch with us.

Service Level Options

Service Level Options

24/7 Support Helpdesk

Our dedicated support helpdesk is available around the clock to assist you with any queries or concerns related to EV charging. Whether you need troubleshooting assistance, guidance on charging protocols, or help with payment and billing, our knowledgeable support team is just a call away.

Chargepoint Web Dashboard

Manage your EV charging infrastructure seamlessly with our intuitive Chargepoint Web Dashboard. Gain complete control over your charging stations. Monitor charging sessions, track usage statistics, manage user accounts and set pricing policies — all in one user-friendly online platform.

Public Charger Roaming

Experience hassle-free charging across multiple networks with our public charger roaming feature. Our seamless integration allows you to use your existing charging network accounts to access charging stations from other networks. No more juggling memberships or payment methods, as we provide you with convenient access to a wide range of charging stations.

Native Application (Apple/Google)

Download the native application, available on both Apple iOS and Google Android platforms, and unlock the full potential of EV charging. Find nearby charging stations, check availability in real-time, initiate and monitor charging sessions, make payments securely, and access your charging history and receipts — all at your fingertips.

Load Management

Ensure optimal utilisation of electrical capacity with our intelligent load management system. Our advanced technology dynamically allocates power to charging stations, balancing the load to prevent grid overload or power supply issues. Charge multiple vehicles simultaneously without compromising on performance or causing disruptions.

Reservations

Plan your charging needs ahead of time with our convenient reservation feature. Reserve your charging spot in advance, guaranteeing availability even during peak times. Say goodbye to uncertainty and enjoy a stress-free charging experience by securing your spot with ease.

Live Vehicle Data Integration

Stay connected to your EV with our live vehicle data integration. Get real-time information on your vehicle’s state of charge, charging rate, and other important metrics. Monitor and optimise your charging sessions, track progress remotely and receive notifications when charging is complete.

6% Transaction Fee

As a part of our service, we charge a nominal transaction fee of 6% per transaction. This fee covers the operational costs involved in providing a seamless charging experience. Including management, customer support, and infrastructure upkeep.

Annual Maintenance Programme

Ensure the reliability and longevity of your charging infrastructure with our comprehensive annual maintenance programme. Our team of experts will conduct regular inspections, preventive maintenance, and servicing to identify and address any potential issues before they become major problems. Keep your charging stations running smoothly and minimise downtime with our proactive maintenance approach.

Standard Call Fix SLAs

We value your time and prioritise prompt resolution of any issues you may encounter. Our standard Call Fix Service Level Agreements (SLAs) define the response and resolution timeframes for addressing customer support calls. Rest assured that our dedicated support team will acknowledge, troubleshoot and resolve reported problems within the agreed-upon timeframes. Ensuring efficient support when you need it most.

Basic Quarterly Reporting

Stay informed about the performance of your charging infrastructure with our basic quarterly reporting. Receive summarised reports that highlight key performance metrics, charging statistics, user demographics, and other valuable insights. Monitor the growth and utilisation of your charging stations.

Bespoke Monthly Reporting

Go beyond basic metrics and gain insights with our bespoke monthly reporting. Our customised reports are tailored to your specific requirements and preferences. Get detailed information on charging sessions, revenue, environmental statistics, and more. Our comprehensive reports provide the information you need to make informed decisions.

Bespoke Call Fix SLAs

We understand that every business has unique requirements and demands when it comes to EV charging support. That’s why we offer bespoke Call Fix Service Level Agreements (SLAs) tailored to meet your specific needs. Our team will work closely with you to define the response and resolution timeframes that align with your operational priorities.

By customising the SLAs, we ensure that our support services are aligned with your business objectives and provide the level of responsiveness you require. Whether you operate a large-scale charging network or have specific uptime targets to meet, our bespoke Call Fix SLAs guarantee that any reported issues will be addressed promptly and efficiently.

Our experienced support team will be dedicated to resolving your concerns within the agreed-upon timeframes. We recognise the importance of minimising downtime. Optimising charging infrastructure performance and ensuring a smooth user experience. With our bespoke Call Fix SLAs, you can have confidence in the reliability and effectiveness of our support services tailored to your organization’s unique requirements.

If you have specific needs or would like to discuss custom SLAs that align with your EV charging support expectations, our team is ready to work with you to create a tailored solution that meets your business needs.

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