Service and Support
At ElectrAssure, our team of specialists offer electric vehicle charger maintenance, and support to each and every client.
We strive to provide you with a first-class service, ensuring your EV charging system remains fully operational and a genuine asset to your business. From a planned maintenance schedule to our rapid fault rectification, we ensure that your electric vehicle charging experience runs smoothly from start to finish.
Charging Station Maintenance
Annual Planned Maintenance
ElectrAssure provides a complete electric vehicle charger aftercare, so your EV charging infrastructure continues to run smoothly. A key element of our electric vehicle charging support is an annual safety and maintenance check, to keep your business moving.
Call-fix Maintenance
If your charging system has a problem, it can probably be resolved remotely via the Hubeleon management system. This avoids an engineer visit so enables a speedy resolution. If a hardware fault is identified then our charge point engineers will visit the site, replacing
Chargepoint Management
With a market leading management system and engineers qualified to the highest levels, our support for you and your equipment is complete. Utilising a market leading chargepoint management system, you can closely monitor and manage the performance of your EV charging system.
Should you have any queries, our team is on hand to answer your calls and emails to make sure you are happy and getting the best from your system. We provide training and advice to make sure that everyone gets the best possible charging and driving experience.
We will agree a service level with you to ensure that we provide the support you need to keep your business moving.
Discover more about our electric vehicle charging aftercare at ElectrAssure, by calling our team on 01438 525264.
News & Articles
What is the Difference Between Slow, Fast, and Rapid EV Chargers?
There are three main ways to charge your electric vehicle, we generally categorise these as slow, fast, and rapid. While the names give you a basic idea, the real difference lies in how they actually fit into your daily life...
Read MoreHow Tyre Size and Cold UK Weather Influence EV Range
Cold weather and tyre size both have a measurable impact on your real-world electric vehicle range. In UK winter conditions, many EVs lose between 15-30 per cent of their range. In even colder (near freezing temperatures), especially with motorway driving...
Read MoreHMRC’s new EV mileage rates: what businesses and drivers need to know
Key Takeaways (TLDR) New split rates from 1 September 2025: HMRC now distinguishes between charging at home (8p per mile) and charging in public (14p per mile). Why the change: Electricity costs vary widely between home and public charging. The...
Read More